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Privacy Notice
Last updated: 10 October 2026
This notice explains how Matché Privé (“we”, “us”) collects and uses your personal data under Malaysia’s Personal Data Protection Act 2010 (PDPA), as amended.
1. Who we are
Matché Privé is the trading name of MATCHE PRIVE SERVICES (SSM registration no. 202603263451 (AS0522706-K)), Suite 33-01, 33rd Floor, Menara Keck Seng, 203 Jalan Bukit Bintang, 55100 Kuala Lumpur.
2. Personal data we collect
- Identity details: name, MyKad or passport number, date of birth, photographs.
- Contact details: email, phone number, address.
- Profile information: education, occupation, income range, family background, lifestyle and partner preferences.
- Sensitive personal data: religious beliefs, marital status documents, any health information you choose to share, and biometric data from your eKYC selfie.
- Your introduction video, viewed only by our matchmaking team.
- Results of background verification, only where you have authorised it in writing.
- Records of our messages with you, payment records, and feedback after meetings.
3. Why we use it
- To assess your application and verify your identity and status.
- To curate and make introductions.
- To communicate with you about your application and membership.
- To process payments and keep business records.
- To meet our legal obligations and improve our service.
4. Sensitive data and consent
We process sensitive personal data only with your explicit consent. You may withdraw consent at any time by writing to us, but we may then be unable to continue your application or membership.
5. Who we share it with
- A proposed match: only the details on your Introduction Card, and only after you agree.
- Service providers who help us operate (eKYC, payments, secure storage, email), under confidentiality obligations.
- A private investigation agency licensed under the Private Agencies Act 1971, only where you have given written authorisation for background verification.
- Authorities, where required by law.
We never sell your data and never publish your profile. Some providers may store data outside Malaysia; where this happens, we take steps to ensure it is protected as required by the PDPA.
6. How long we keep it
We keep your data for the duration of your membership and 7 years afterwards, unless the law requires longer. Biometric data from eKYC is kept only as long as needed for verification. Data is then deleted or anonymised.
7. How we protect it
We use encryption, restricted access and secure storage. If a data breach occurs, we will notify the Personal Data Protection Commissioner and affected individuals as required by law.
8. Your rights
You may ask to access or correct your data, withdraw consent, limit how we process it, or receive a copy of your data to transfer to another provider (data portability). You may also complain to the Personal Data Protection Commissioner.
9. Contact our Data Protection Officer
Norbaieyah Binti Othman, Data Protection Officer, hello@matche.my. We will respond in writing.
Notis Privasi
Dikemas kini: 10 Oktober 2026
Notis ini menerangkan cara Matché Privé (“kami”) mengumpul dan menggunakan data peribadi anda di bawah Akta Perlindungan Data Peribadi 2010 (PDPA), sebagaimana dipinda.
1. Siapa kami
Matché Privé ialah nama dagangan bagi MATCHE PRIVE SERVICES (No. pendaftaran SSM: 202603263451 (AS0522706-K)), Suite 33-01, Tingkat 33, Menara Keck Seng, 203 Jalan Bukit Bintang, 55100 Kuala Lumpur.
2. Data yang kami kumpul
Butiran identiti (nama, nombor MyKad atau pasport, tarikh lahir, gambar); butiran hubungan; maklumat profil (pendidikan, pekerjaan, julat pendapatan, latar belakang keluarga, gaya hidup dan pilihan pasangan); data peribadi sensitif (kepercayaan agama, dokumen status perkahwinan, maklumat kesihatan yang anda pilih untuk kongsi, dan data biometrik daripada selfie eKYC); video perkenalan anda, yang hanya ditonton oleh pasukan padanan kami; keputusan semakan latar belakang, hanya jika anda membenarkannya secara bertulis; serta rekod mesej, rekod bayaran dan maklum balas selepas pertemuan.
3. Tujuan
Menilai permohonan dan mengesahkan identiti serta status; membuat kurasi dan pengenalan; berhubung dengan anda; memproses bayaran; mematuhi undang-undang dan menambah baik servis.
4. Data sensitif dan persetujuan
Data peribadi sensitif hanya diproses dengan persetujuan nyata anda. Anda boleh menarik balik persetujuan secara bertulis pada bila-bila masa, tetapi kami mungkin tidak dapat meneruskan permohonan atau keahlian anda.
5. Pendedahan
Kepada calon pasangan: hanya butiran dalam Introduction Card, selepas anda bersetuju. Kepada penyedia perkhidmatan (eKYC, bayaran, storan, e-mel) di bawah kewajipan kerahsiaan. Kepada agensi penyiasatan persendirian yang berlesen di bawah Akta Agensi Persendirian 1971, hanya dengan kebenaran bertulis anda untuk semakan latar belakang. Kepada pihak berkuasa jika dikehendaki undang-undang. Kami tidak menjual data anda dan tidak menerbitkan profil anda.
6. Tempoh penyimpanan
Sepanjang keahlian dan 7 tahun selepasnya, melainkan undang-undang memerlukan lebih lama. Data biometrik eKYC disimpan hanya selama diperlukan untuk pengesahan.
7. Keselamatan
Penyulitan, akses terhad dan storan selamat. Sekiranya berlaku pelanggaran data, kami akan memaklumkan Pesuruhjaya Perlindungan Data Peribadi dan individu terjejas seperti dikehendaki undang-undang.
8. Hak anda
Mengakses dan membetulkan data, menarik balik persetujuan, mengehadkan pemprosesan, dan meminta salinan data untuk dipindahkan (kebolehpindahan data). Anda juga boleh membuat aduan kepada Pesuruhjaya Perlindungan Data Peribadi.
9. Pegawai Perlindungan Data
Norbaieyah Binti Othman, Pegawai Perlindungan Data, hello@matche.my.
Sekiranya terdapat percanggahan antara versi Bahasa Inggeris dan Bahasa Melayu, versi Bahasa Inggeris akan diguna pakai.